80% of people say they are more likely to use a business that replies to all its reviews. 42% say they are put off by one that never does. Most owners mean to and then do not.
80% of people say they're more likely to use a business that replies to all its reviews. 42% say they're put off by one that never does. Most owners mean to and then don't — so we do it for you, in your voice, and you approve before anything is posted.
Waited 40 minutes for food on a Tuesday. Nobody checked on us once. The food was fine when it finally came.
Dana, forty minutes is far too long and you shouldn't have had to sit there wondering. Tuesday is a thin staffing night for us and that's on us, not on you. The food being fine isn't much comfort after that wait. If you'll give us another go, ask for Marco and he'll look after your table himself.
Five-star reviews get a real reply too. A profile where only complaints get answered reads worse than one nobody answers.
We draft a few, you correct our tone once, and after that it sounds like you. No copy-paste "Thank you for your feedback!" on forty reviews.
Drafts land in one email. Approve, edit or bin. If a review needs a phone call instead of a reply, we'll say so.
We'll check it points where it should, quote the cards, and book a time. No card details, no subscription.